Privacy Policy

Effective Date: 1st Oct 2024

At Lagom Escapes, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, subscribe to updates, or interact with our services.

Information We Collect

1. Website Analytics

When you visit our website, we collect certain information to analyse site performance and improve your experience. This includes:

• Information about your browser, network, and device

• Web pages you visited before coming to our website

• Your IP address

• Details about your interaction with our website, such as clicks, pages visited, scrolling, and timestamps

We use Squarespace as our website hosting and analytics provider, which processes this data in a de-personalised form to protect your privacy.

2. Cookies

Our website uses cookies and similar technologies to provide essential functionality and to analyse how visitors interact with our site. Cookies may collect:

• Your browser and device information

• Your preferences and site activity

You can manage cookies through your browser settings. Most browsers allow you to delete or block cookies and notify you when cookies are being used. For more information about cookies, visit Squarespace’s Cookies Guide.

3. Email Collection

We collect your email address when you subscribe to our updates, including new tours, blog posts, and other promotional content. This information is used to:

• Send you updates about our tours and services

• Notify you about blog content and exclusive offers

You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the email footer.

4. Booking and Medical Forms

When you book a tour or participate in one of our treks, we collect information via our booking and medical forms to ensure your safety and suitability for our activities. This may include:

• Your name, contact details, and emergency contact information

• Medical details, such as allergies, medications, or conditions that may impact your participation

• Fitness and experience information relevant to the trek or activity

This data is essential for ensuring that participants can safely complete the challenges and activities we offer.

How We Use Your Information

• We use your information for the following purposes:

• To operate and improve our website and services

• To analyse visitor trends and traffic sources

• To send you marketing updates and respond to your inquiries

• To process bookings and assess suitability for activities

• To ensure the safety and well-being of participants during treks and challenges

• To comply with legal and regulatory requirements

Sharing Your Information

We do not sell or rent your personal information. We may share your data in the following cases:

• With Squarespace: To host and analyse our website’s performance

• With Email Marketing Platforms: To send newsletters and updates

• With Trusted Partners (e.g, guides): When necessary for the safe delivery of our tours and activities

We only share data as needed to provide our services.

Your Rights

You have the right to:

• Access the information we collect about you

• Request updates or corrections to your data

• Withdraw your consent for marketing communications

To exercise these rights, contact us at hello@lagom-escapes.com

Data Security

We take reasonable precautions to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Third-Party Services

Our website may include links to third-party services or platforms, such as social media sites. Please note that their privacy policies govern your interaction with those services.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal purposes. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Lagom Escapes

Email: hello@lagom-escapes.com

By using our website and services, you agree to this Privacy Policy. Thank you for trusting Lagom Escapes with your data!